After placing an order for a non custom product your order will be processed and despatched by the next working day (subject to availability). Once despatched you will receive an order despatch e-mail from us. If your order qualifies for a tracked shipping option then the e-mail will contain the Royal Mail tracking number.

Please visit Royal Mail – Tracking to track your order.

Custom Products

After placing an order for custom products your order is automatically logged on to our system. When we receive your ear impressions you will be sent an e-mail informing you that your order has entered production. Once your order has been completed* and passed through quality control then you will receive an order despatch e-mail. If your order qualifies for a tracked shipping option then the e-mail will contain the Royal Mail tracking number.

Please visit Royal Mail – Tracking to track your order.

*We aim to have your custom order ready within 5-7 working days of receiving your ear impressions, however during extremely busy periods this may be extended to 10-14 working days. If you want to find out our current turnaround and when to expect your order please call us on +44 (0) 1637 520396.

Invoicing

An invoice is automatically generated after your order has been despatched, and the invoice will be e-mailed to you the next working day.

International Shipping

If you are not in the UK, Pro-Aquaz have a network of international partners who can accept your order. Please contact us at info@pro-aquaz.com to find a partner near you.