We’ve tried to answer a few of the more frequently asked questions here, so hopefully you can find what you’re looking for.
If you don’t find an answer, please feel free to get in touch with us and we’ll do our best to help you out.
How long will it take to make my custom product ?
Once we have received your ear impressions our production time is usually between 10-15 days. This can vary depending on the number of orders we have in production.
Do you offer an express service ?
We offer an express service if you need your order in a hurry, at a cost of an extra £120 per product. Express on PRO ear plugs is 24 hour production time. Express on IEMs is 48 hour production time. During particularly busy periods we may suspend this service. If you would like to have your order expressed please call us to make arrangements.
How long will my custom earplugs or in ear monitors last ?
Your custom product can last indefinitely, however we recommend new ear impressions are taken every 4 years as the shape of your ear canals can change over time.
What warranty do I get on my product ?
All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components. For full details, please read the info on Refunds and Returns
I have a problem with my In Ear Monitors but they are out of warranty, can you still repair them ?
Yes, we can repair them. If you would like to contact us & then arrange to send them into our office with a covering letter describing the problem and your contact details, we will get back to you with a quote for repair within a few days.
If I need to order a second product will I need to have my ear impressions taken again ?
We will keep a digital copy of your ear impressions for 4 years and will be able to use them to make further products when you order them. Just give our office a call on 01392 231051 once you have placed your order to let us know to use your existing impressions.
You already have my impressions on file, does this mean I can get a discount ?
Ear impression taking is a free of charge service when purchasing our custom products and any costs for this are incurred by us, therefore we cannot offer a discount on additional orders.
Which Pro filter should I use ?
The following is a good guideline but If you are unsure please feel free to contact us for advice on 01392 231051.
- Pro-Aquaz – For Watersports & any water related activities
- Pro10 – For Acoustic musicians and small ensembles. For light protection in everyday environments
- Pro15 – Orchestral musicians
- Pro17 – DJs, Vocalists, sound engineers, gig goers.
- Pro20 – Extra High frequency protection, ideal for Drummers
- Pro26 – For venue staff and people exposed to high levels of noise for long periods of time. Good for industrial use.
- Pro27 – Best suited for Motorcyclists and motorsport. Thinner sound tube on mould to help reduce wind noise under a helmet.